Context
A system central to operations
Regulatory changes required the team to review a legacy system central to the operation.
Enlarge image ↗Problem
Workflows that were difficult to follow
Its rigid structure made workflows difficult to follow and left some steps manual, increasing the risk of errors.
Discovery
Understanding routines and rules
I spoke with end users about their routines, business rules, and the points where the process stalled.
Approach
Redesigning workflows and showing status
I used those findings to map the journey and redesign the workflows and prototypes. The main decisions focused on preventing errors and showing the status of each process in the interface.
- Managing deadlines and severe technical constraints.
- Direct collaboration with users and engineering.
Impact and learnings
Less manual work
The solution adds automation to steps that were previously manual and shows the status of each process in the interface. With leaner processes, the project reduced manual work by approximately 10 hours per week per employee.
Disclosure limits
What I can share
Part of this project is protected by a confidentiality agreement. The public version only shows the context, process, and outcomes I can disclose. I can share more information in a conversation, within the limits of that agreement. Reach me out via LinkedIn.
